MS
Muhammad S

1 reviews | Active since Dec 2019

09 Dec 2019, 02:57

Vodacom debited and ******ed thousands of rands on a data sim that is still sealed!!!!!+

VODACOM IS A TRASH NETWORK! IN 2017, OVER 3 MONTHS, I GOT DEBITED OVER 3 MONTHS (******ION), IN EXCESS OF R30000 IN TOTAL ON A DATA SIM THAT IS NOT IN USE AND IS STILL SEALED IN THE PACKAGING WHICH I HAVE NOT OPENED TILL TODAY. I DID NOT RECEIVE ANY MONTHLY STATEMENTS FOR MANY MONTHS TOO! I HAVE LOGGED ENDLESS DISPUTES AND ALSO REQUESTING THE STATEMENTS FOR THE MONTHS JULY 2017, AUGUST 2017 AND SEPTEMBER 2017 AND RECIEVED NUMEROUS REFERENCE NUMBERS BUT ABSOLUTELY NO SOLUTIONS. THIS IS SO APPALLING FROM A PROVIDER THAT CALLS THEMSELVES NO.1 IN SA! REFERENCE NO'S: *** *** *** The number in dispute is ***. I want vodacom to pay back the money that was ******ed from me! I'm giving you guys references numbers and number in dispute!! I want answers and my money bac****!!

0
Replies (1)
Vodacom
Vodacom's reply09 Dec 2019, 07:51
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team