Vodacom debit orders that get cancelled by vodacom

This is now month 3 that a ‘technical glitch’ has happened and my debit order has been cancelled by Vodacom and I am getting to the end of my tether!!!

No one has answers as to who has cancelled the debit order and all I get told is that there was a technical glitch ?

The first time I called to query why my debit order hadn’t gone off (3months ago) I was nice, by the 6th phone call I was a seriously annoyed and ASSURED that my debit order had been re-instated. Last month. The same issue. This month, well what do you know. The same issue again.

Because of the 1st incident I have a bad credit / payment history record against my name. I have sufficient sms’ that have said my debit order was re-instated and if I never phoned again this month the issue would have just continued.

@Vodacom please explain to me why I need to phone you, after being a loyal customer for +-15 years to make sure YOU get paid, when my debit order has NEVER defaulted. The consultant told me this morning it was a technical glitch. 3 months in a row?

Is it time to cancel my contract??