Vodacom Debit Orders *****ing my Money 2nd Month Now

Item: Vodacom
Rating: 1

I Downgrade my line on the 11th of October to a 20 Mb/s line (SO181 ********** 51) But instead of billing me Pro Rata ( 1-11 Oct on 100 Mb/s and 11-31 Oct on 20 Mb/s) the charged me in Full for a 100Mb/s line. I call them to sort it out they say I will get a credit for next month (SR181 ********** 51) then Today I see is Was billed Again for a 100 Mb/s Line but I am on a 20 Mb/s line from the 11th of October ........ It is 1 December Now. Vodacom Billing Department is really bad

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Replies (2)

Vodacom's replyOfficial

01 Dec 2018, 10:07

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Vodacom's reply01 Dec 2018, 10:07

Official

Vodacom's replyOfficial

05 Dec 2018, 19:26

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team

Vodacom's reply05 Dec 2018, 19:26

Official