SA
Stephen A

1 reviews | Active since Jan 2024

08 Jan 2024, 14:23

Vodacom debit orders in Nov and Dec 23 for no services rendered.

I am not been a Vodacom customer. On 2023/11/21 my account was debited with reference number VODACOM ********** for R200.00 and on 2023/12/28 my account was debited with R800.75 reference number VODACOM ********** I checked with Standard Bank and Nedbank and they confirmed that Vodacom gave these debit order instructions. Since I am not a Vodacom customer there is apparently no way for me to get hold of anybody to help me. Please assist. I copied this from another irate customer as our timelines when this happened are similar.

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Replies (1)
Vodacom
Vodacom's reply09 Jan 2024, 07:55
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team