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Ashmika S

1 reviews | Active since Oct 2018

14 Feb 2024, 10:08

Vodacom debit orders and no care for customers

Vodacom at my disappointment once again. I had multiple issues with a PS5 Bundle that was ordered on Black Friday last year, and credit notes were issued to me for the months of Dec + Jan to compensate me, but I was recently debited for over R 1,000 and Vodacom advised that they are going to issue another credit note on top of that. I have been emailing Vodacom since last week (plus spoke to 3 different consultants) and strictly mentioned that this needs to be refunded back into my bank account that the amount was debited from. I would expect Vodacom to value their customers and follow the correct steps in fixing their mistakes, but they clearly don't. Please urgently get back to me as I am not going to accept another credit note. Stop taking people's money and being so calm about it. This is not fair. I will escalate this further if I am not refunded the amount owed to me.

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Replies (3)
Vodacom
Vodacom's reply14 Feb 2024, 12:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

AS
Ashmika S's update16 Feb 2024, 22:53
Reviewer Update
Good day,

I answered many calls from Vodacom, and the person's line kept breaking therefore, we did not get a chance to communicate.

Please do not confuse the situation. Nobody asked for my devices to be collected, so please stop making your own arrangements without consent. I have asked that the amount which was incorrectly debited be refunded back to my bank account.

I am liaising with Thato Chuene from Vodacom who advised they have credited the incorrect invoice and ignored my request to refund back to my account. I then strictly informed Thato that I will not accept a credit note and need the money back in my account. I was last advised that the credit note needs to reflect on my Vodacom account first before they can turn it into a refund, which then will go back to my bank account.

Please investigate this for me as I haven't heard from Thato in 2 days.

I cannot be chasing after Vodacom for feedback. This is ridiculous.

Thanks.
AS
Ashmika S's update26 Feb 2024, 14:15
Reviewer Update
Hi there,

Can someone urgently confirm my refund?

The debit order went out on 1 Feb and today is 26 Feb. How long does it take Vodacom to rectify their mistakes? Vodacom is quick to take your money but makes you chase after it for weeks.

I have asked Thato Chuene for proof that my refund was processed as this was meant to reflect in my bank account by today the latest.

This is really ridiculous. I have never had such a terrible experience (from the point of ordering this bundle up until now) with any service provider in my entire life.

Thanks.