JJ
Jennifer J

1 reviews | Active since Jan 2019

13 Feb 2019, 07:41

VODACOM DEBIT ORDERS

So about two weeks or so ago I posted on how Vodacom deducts debit orders from their customers like they please. A consulatant contacted me last week Tuesday, checks through my account but cannot find anywhere on my account authority that I requested a change on the debit order date. He mentions it will be escalated. Been over a week now and not a peep from VODACOM. So this is how they treat their customers!!! No worries contracts are due for cancellation shortly and guaranteed I will cancel ALL my current contracts with Vodacom and I will NEVER recommend VODACOM to anyone I know. THANKS VODACOM FOR NOTHING!!!!.

0
Replies (2)
Vodacom
Vodacom's reply13 Feb 2019, 08:55
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        

Best regards,

JJ
Jennifer J's update13 Feb 2019, 14:07
Reviewer Update
A consultant already called me. I dont want to speak to a consultant. I want a person higher to contact me. If a consultant calls me I will hang up as I am NOT getting anywhere with your consultants