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Ntandoyethu M

1 reviews | Active since May 2013

17 Jul 2018, 14:04

Vodacom Debit Order **** (Contract Expiry)

VODACOM ****

I had a R299 10GB 24-month contract with Vodacom which expired in March 2018. Upon my contract expiry, Vodacom started debiting R500 from my account without my consent.

This is ******* and I guess Vodacom knows that this is *******. They did not have any authorisation to debit my account for anything extra than the R299 contract that I signed up on. I believe this company (VODACOM) is taking advantage of weak regulations and law enforcement in the country. How can Vodacom decide to debit an amount? Vodacom refuses to pay back the money that was debited without any authorisation.

I will take this to the consumer protection and ensure that it gets the necessary media attention it deserves.

0
Replies (2)
Vodacom
Vodacom's reply17 Jul 2018, 15:50
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2018, 10:19
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)