Vodacom Debit Order ****

I was with Vodacom for 25 Months on contract.

When It came to the 22nd month, they asked me if I want to upgrade. I said NO, they should cancel the contract.

They then proceeded to tell me about their cancellation fees and penalties which I gladly paid on the same day (9 Jul2020) to be rid of their awful service and call center robots. Seriously you spend half the time talking to robots and voice prompts to press 3 for customer care, press 4 for this department, press # to confirm that. etc.

Moving on, Vodacom sent me a notification to confirm that my number would become prepaid. "We have received your request to convert *** to pre-paid.It has been logged and will take effect on 2020-07-31 19:56:48.

We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.

For any queries, please call Cancellations on ***.

Kind regards

Vodacom"

Months later I am still getting debit orders on my account which they will not take accountability for. Vodacom has lost the plot on service and now just cares about their subscription fees.