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JF
J F

1 reviews | Active since Jul 2025

02 Oct 2025, 22:21

Vodacom Debit order plunder

Vodacom Incorrect Debit order - An Unsubstantiated amount taken of my account without my approval. As per the VC website my Monthly September bill was for R308 , yet VC helped themselves to R2,338 ?

0
Replies (3)
Vodacom
Vodacom's reply03 Oct 2025, 08:15
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

Best regards,

JF
J F's update03 Oct 2025, 09:08
Reviewer Update
As I said in my email to Vodacom, please do not phone me on this issue. I want it resolved. money paid back. You have all the details:"The email below dated 21 August, was related to the same issue and I was assured, via a phone call, that this large debit order of R1951.98, would not happen. It did not happen then, and neither did it go away. Using phone calls, that have no record, is quite a good way of breaking written communication, so I will not take any further phone calls on this matter. "
Vodacom
Vodacom's reply03 Oct 2025, 11:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning you have confirmed that you have been assisted.

Regards Vodacom Consumer Website Team

Best regards,