LH
Lauren H

1 reviews | Active since Nov 2012

02 Jan 2021, 06:59

Vodacom Debit order not stopped

I have been living overseas for 7 months now. I have tried to contact Vodacom via email, via Facebook and via their fb messenger app also. Somebody responded to me and took all my details and assured me that the account would be closed. I continued paying from April even though the phone is useless where I live now, because that was the contract I signed. But now Vodacom has yet again debited my account and the account is supposedly closed. When the person who I dealt with, asked for my phone number to call me to get details for closing the account, I gave it to him/her and then they said they couldn’t call because it’s an overseas number. Well no kidding mate... that’s what I’ve been trying to tell you all along. I DINT LIVE IN SOUTH AFRICA AND I WANT THE ACCOUNT CLOSED AND THE DEBIT ORDER STOPPED. Vodacom ever remains, the debit order ******* it seems...

0
Replies (2)
Vodacom
Vodacom's reply02 Jan 2021, 10:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LH
Lauren H's update02 Jan 2021, 16:35
Reviewer Update
How will they contact me??? I don’t for one minute believe that this will be sent to the right department or to someone who has competent enough skills to actually close my account. As in CLOSE it. As in, Take my info off your system, type of close.