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Tim P
1 reviews | Active since Mar 2009
12 Nov 2021, 17:21
Vodacom debit order, ITC and a "customer call centre"
I made you a video of the Vocaom call centre experience: https://youtu.be/5_qiOIliud4 (15 minutes of no result)
We cant get through to *** and it is tough if you trying to run a business and a Vodacom error has resulted in a lower ITC credit ratings
If you cant watch the video then here is the summary: ================================= May 2021 Vodacom changes my debit order to EFT/cash I did not know this happened The account goes into R1500 arrears (120 days) Vodacom reports me to ITC (I am a client of 20 years) I can't open business accounts with a low ITC credit rating
REFER TO CALL CENTRE RECORDING: NA134095
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Replies (2)
Vodacom's replyOfficial
15 Nov 2021, 08:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2021, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tim P's updateReviewer Update
17 Nov 2021, 16:01Yes. I have learnt a good lesson. If you want loyalty. Buy a dog.
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Tim P's update17 Nov 2021, 16:01
Reviewer Update
Yes. I have learnt a good lesson. If you want loyalty. Buy a dog.