1 reviews | Active since Mar 2018
Vodacom - Debit order dispute
Vodacom,
I’ve had one of the worst experiences with Vodacom from last years September 2024, till date July 2025.
Vodacom took it upon themselves to have my debit order removed, and somehow no one in customer care or subscripts collections can reinstate my debit order permanently till my device is paid off.
Needless to say it’s been a headache every single month I need to call Vodacom more than once to just have my account paid, they constantly giving me the same story, there’s no management, the team leaders are as clueless as the general workers.
Every single month they hand me over despite the fact that I constantly call Vodacom to debit my account. They negatively affect my credit score, which in the long run can prevent me from getting other credit applications because of their negligence and inability to fix internal problems that they have done. Vodacom can go replay all my recordings of my calls and listen how I repeatedly ask please reinstate the debit order I can’t keep getting letters from your collection department.
Over and above this when they do reinstate the debit order it’s once off and next month I’ll be in the same boat, and they double debit my account. When they feel like it.
My question is, how does Vodacom have such *********** a customer care that doesn’t solve problems.
And I’ve tried going in store, the people at the physical store has no interest in helping and just tell me to call customer care even tho I have religiously called customer care for the last 8-9 months.
And their best response is “maybe your debit order bounced” the same stupiid excuse with no solution. when I’ve told Vodacom multiple times I’ve never missed a payment, I’ve never had a debit order bounce. But no then all they can say is they don’t know why the system removes my debit order.
I’m so sick and tired of the incompetence of Vodacom, I will never recommend them as a service provider, I have my business lines with them as well over and above my personal device and once those contracts are done I’ll definitely be moving my money else where and hopefully better customer service!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
I’ve never defaulted on a payment and I don’t need *********** employees at Vodacom telling me something that is common sense, after telling the whole of Vodacom’s customer care the same thing Ive never defaulted on any payment.
if it was my mistake I wouldn’t be making a fuss but 8months just to have a debit order reinstated and to have my name cleared in the collection department and have my credit score negatively affect for R353.00 is a joke. I’m basically begging Vodacom to take my money. I’m doing Vodacom’s job and don’t tell me to go into rent I wanted to be a cash client I would of paid cash from 2018 and I wouldn’t of had a debit order set up for my convenience!
The worst customer support, get managers and qualified employees and do better as a service provider.
I’ve never defaulted on a payment and I don’t need *********** employees at Vodacom telling me something that is common sense, after telling the whole of Vodacom’s customer care the same thing Ive never defaulted on any payment.
if it was my mistake I wouldn’t be making a fuss but 8months just to have a debit order reinstated and to have my name cleared in the collection department and have my credit score negatively affect for R353.00 is a joke. I’m basically begging Vodacom to take my money. I’m doing Vodacom’s job and don’t tell me to go into rent I wanted to be a cash client I would of paid cash from 2018 and I wouldn’t of had a debit order set up for my convenience!
The worst customer support, get managers and qualified employees and do better as a service provider.