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CK
Chantell K

1 reviews | Active since Nov 2021

16 Nov 2021, 12:37

Vodacom debit order detail change - impossible

Extremely bad service. Almost impossible to change debit order details, after speaking to the call centre multiple times, submitting all documents via e-mail (more than once) debit order still wasn't changed and went off the incorrect account.

No option to change debit order details online or at a branch.

Useless service

0
Replies (4)
Vodacom
Vodacom's reply16 Nov 2021, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CK
Chantell K's update16 Nov 2021, 14:55
Reviewer Update
Thanks you, just have a look the the *** inbox and amend our debit order accordingly please.
CK
Chantell K's update19 Nov 2021, 09:54
Reviewer Update
Still not feedback or contact from Vodacom, almost end of the month again!

Extremely bad service
CK
Chantell K's update22 Nov 2021, 08:50
Reviewer Update
Hi,

Thank you for the assistance.