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Dominique M

1 reviews | Active since Aug 2015

30 Jun 2016, 20:41

Vodacom Debit order debacle

<p>Vodacom stopped my monthly debit order and is now charging me penalties every month for not paying on time. I didn't have enough funds in the account for the first month and thereafter they just stopped the debit order without asking me? Now they won't even let me equire because I can't answer 47 security questions with 100% accuracy. </p>

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2016, 05:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,