PP
Pearline P

1 reviews | Active since Jun 2023

09 Jun 2023, 09:41

Vodacom - Debit Order *****

On the 2nd of June 2023 my account was debited by Vodacom for an exorbitant amount. I visited a Vodacom store at Phoenix Plaza, Durban. On investigating, I found that a contract was taken out on my name by Dealer, "Likeminds." This was an online contract with my address being at Berkley." I have never subscribed to any of Vodacom's products or contracts. I have been using my MTN number for the past 23 years. I have been living in Durban at my current address for the past 40. years. Vodacom must provide me with the delivery address of the cellphone, phone recording and signatures of the recipient of the 2 cellphones. I have not spoken o any Vodacom dealers or any of their subsidiary agencies. Vodacom has ****med and has *****ulently debited my account. This dual contract is *****.

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2023, 09:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team