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Wouter P

1 reviews | Active since Aug 2016

08 Aug 2016, 18:39

Vodacom debit order

<p>In the month of June I changed my bank account and moved my vodacom debit order to my new bank account, yet they are still trying to debit from my old account which is empty. The debit order has bounced three times over last two months. I have phoned them three times and every time they say they have a technical team working on it. They have informed me that my new bank account is on the system, but can't tell me why it is not being debited from my new account. With all the debit orders bouncing I'm getting a bad credit record.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Aug 2016, 04:47
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

Best regards,