Vodacom debit against my will

Item: Vodacom
Rating: 1
Author: Sbuda B

I contacted Vodacom in Jan to fully cancel my contract, Jan was the last month. Told the call center agent I don't want to be debited for anything going forward, but for the past two months vodacom keeps on debiting my account. I can't get hold of the cancelation department as they are always "busy".

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Replies (1)

Vodacom's replyOfficial

25 Mar 2021, 10:47

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply25 Mar 2021, 10:47

Official