Vodacom dear Vodacom - Service sucks
What a joke. Trying to cancel a contract that they can not deliver a service on and no-one wants to assist me. I have problems on a service for about a year. There is several queries listed on the contract. Technical department said that they need to cancel contract because they cannot deliver a service and I must just phone them if I want to cancel. Now I cannot get hold of them. Customer of Vodacom for 20 years. Shocked.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Nov 2018, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2018, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Dec 2018, 14:36 Dear Dorette,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect that your query has already been escalated to our Network team for assistance. Your SR reference number is ***. You will be contacted with feedback within 24 to 48 hours. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect that your query has already been escalated to our Network team for assistance. Your SR reference number is ***. You will be contacted with feedback within 24 to 48 hours. Regards Consumer Website Team(SA)
Vodacom's reply03 Dec 2018, 14:36
Official
Dear Dorette,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect that your query has already been escalated to our Network team for assistance. Your SR reference number is ***. You will be contacted with feedback within 24 to 48 hours. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect that your query has already been escalated to our Network team for assistance. Your SR reference number is ***. You will be contacted with feedback within 24 to 48 hours. Regards Consumer Website Team(SA)