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helen B
1 reviews | Active since May 2010
13 Aug 2024, 07:10
Vodacom deals
This is not Vodacom themselves, but an outside company that promotes for them. They misrepresented their deal and my bill went up with R2000. Have been trying to sort it out for nearly 5 months now. All I get from Vodacom is promises and silence.
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Replies (2)
Vodacom's replyOfficial
13 Aug 2024, 08:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Aug 2024, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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helen B's updateReviewer Update
13 Aug 2024, 09:59Vodacom has responded to me via phone call within an hour of my review. That is very impressive. Possibly the fastest response I've ever received. It also seems that they are going to resolve my issue. Excellent service, thank you very much. I would definitely recommend the company in future.
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helen B's update13 Aug 2024, 09:59
Reviewer Update
Vodacom has responded to me via phone call within an hour of my review. That is very impressive. Possibly the fastest response I've ever received. It also seems that they are going to resolve my issue. Excellent service, thank you very much. I would definitely recommend the company in future.