Vodacom deals - Be careful
I purchased R29.00 airtime and it was confirmed by sms that my airtime balance is R96.95 and that I also get R29.00 free airtime to use for today only. Now that is a fair deal. Is it? I made 2 calls and checked the airtime balance there after. To my amazement I still had R6.00 balance on my free airtime but now my airtime balance has come down from R96.95 to R80.80. So in fact Vodacom charged me R16.15 to use my free airtime. Now that is what I call "really looking after Vodacom" and not the customer. So all I can say, doing business with Vodacom is not always what you expect it to be.
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Vodacom's replyOfficial
25 Nov 2021, 21:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Nov 2021, 21:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
01 Dec 2021, 12:35I know exactly how it works. You have not answered my question. How do I get debited with my own airtime while I still have free airtime. How many people actually check the balances of this airtime. It is easy to pull wool over peoples eyes and then when it is queried have a lot of explanations hoping they will just stop. The one star rating for Vodacom is one star to many.
's update01 Dec 2021, 12:35
Reviewer Update
I know exactly how it works. You have not answered my question. How do I get debited with my own airtime while I still have free airtime. How many people actually check the balances of this airtime. It is easy to pull wool over peoples eyes and then when it is queried have a lot of explanations hoping they will just stop. The one star rating for Vodacom is one star to many.