1 reviews | Active since Oct 2013
Vodacom deal missed due to message delay????
<p>We received a sms on Saturday 14 January at 00:49 from Vodacom 4U Secunda stating the following:New line or upgrade to a flexi 350 Sim ********** pm and get an additional free 20GB data x24 months Today only at Vodacom 4U Secunda Call ********** /2. As my wife is long overdue for an upgrade we decided to grab this oppertunity to upgrade her contract on this deal and wanted to apply for a new same contract deal for our youngest son. When we went to the store they told us that the deal was only for the previous day 13th and the message must have been delayed. Even after consultation from his manager he said that they can't help us even after we showed him the sms which does not state any dates for applicable deal it just states today. Now i want to know how vodacom will assist me in this as it is surely not my problem if a message is delayed on Vodacom side? I can provide a screenshot as proof that I only received the message on 14 January. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We escalated the matter to the Regional Office for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
We escalated the matter to the Regional Office for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Vodacom i am still waiting for any feedback from you. The only feedback that i received is the feedback where you divert the problem from one department to another. The last one stated revered to regional office but no call or any positive feedback?
Dear Vodacom i am still waiting for any feedback from you. The only feedback that i received is the feedback where you divert the problem from one department to another. The last one stated revered to regional office but no call or any positive feedback?