1 reviews | Active since Apr 2013
Vodacom Deal
I was recently browsing the Vodacom online store and came across a deal that looked like a black Friday deal. I contacted Vodacom and the sales agent advised that I should take a screen shot and send this to the admin department and that they would have to honour the deal. I attached the screen shot for reference. Vodacom called back to say that the price that was advertised online could not be detected and that this was the price of the contract and did not include the device but all the other deals are also advertised like that and includes the device. Vodacom did not even apologise nor thank me for the mistake they made on the website. My intention was to upgrade but now I will see my 2 months out and end my 2 contracts. Loyal customers are just not appreciated.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience. I could not reach you when I called.
Regrettably, all black Friday deals are no longer available. We have also escalated this matter to our online sales team for review. Thank you for bringing this matter to our attention.
We apologise for any inconvenience caused.
Kind regards
Moddy
Best regards,
Good day
We regret taking note of your experience. I could not reach you when I called.
Regrettably, all black Friday deals are no longer available. We have also escalated this matter to our online sales team for review. Thank you for bringing this matter to our attention.
We apologise for any inconvenience caused.
Kind regards
Moddy
Best regards,
