AM
Ashraf M

1 reviews | Active since Apr 2013

23 Feb 2018, 10:44

Vodacom Deal

I was recently browsing the Vodacom online store and came across a deal that looked like a black Friday deal. I contacted Vodacom and the sales agent advised that I should take a screen shot and send this to the admin department and that they would have to honour the deal. I attached the screen shot for reference. Vodacom called back to say that the price that was advertised online could not be detected and that this was the price of the contract and did not include the device but all the other deals are also advertised like that and includes the device. Vodacom did not even apologise nor thank me for the mistake they made on the website. My intention was to upgrade but now I will see my 2 months out and end my 2 contracts. Loyal customers are just not appreciated.

0
Replies (4)
Vodacom
Vodacom's reply23 Feb 2018, 10:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Feb 2018, 14:06
Official

Good day

We regret taking note of your experience. I could not reach you when I called.

Regrettably, all black Friday deals are no longer available. We have also escalated this matter to our online sales team for review. Thank you for bringing this matter to our attention.

We apologise for any inconvenience caused.

Kind regards

Moddy

Best regards,

AM
Ashraf M's update23 Feb 2018, 15:24
Reviewer Update
Good day, apologies, i was in a meeting. I am not saying it was a black friday deal, all im saying is that if you are advertising at that price then you should give it to the customer at that price and not say that you cant pick it up on your system.
AM
Ashraf M's update19 Mar 2018, 10:48
Reviewer Update
No feedback from Vodacom, the problem just disappears. Really disappointing, I will be porting my number soon.