Vodacom- dead end service

Vodacom refuses to replace a recently upgraded phone on contract that is defective.

The Phone has gone in for repairs with Vodacom and remains defective.

I now have a phone that cannot be used on a contract that continues to run.

Best practice will suggest a replacement however, Vodacom staff at Clearwater mall pretend to not understand or care.

A dead end organisation with dead end customer service.