NW
Nelle W

1 reviews | Active since Mar 2017

10 Mar 2017, 09:03

VODACOM deactivating my cellphone by mistake, leaving a highly pregnant woman without a phone for 3 days...and counting.

<p>I've been a loyal customer of Vodacom for 15 years. They accidentaly deactivated my cellphone without my consent, leaving me with no communication whilst being 30 weeks pregnant. 5 calls and A LOT of time wasted, to no avail. </p> <p>Your mistake Vodacom, fix it. I'm disgusted. </p>

0
Replies (2)
Vodacom
Vodacom's reply10 Mar 2017, 09:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Mar 2017, 14:49
Official

As per telephonic discussion,feedback provided.

Regards

FM