RB
Ria B

1 reviews | Active since Mar 2018

26 Mar 2018, 14:30

Vodacom - De Ville, Durbanvilles=

Last month I decided to (eventually) upgrade my phone. I went to the Vodacom branch in the De Ville centre in Durbanville. It was just after 15h00 on a Sunday afternoon. Achmat ***ner of the store) had just locked up for the day but was very kind to open up for me and then spent the better part of another 45 minutes working out a best deal for me. When the phone arrived, as it had to be ordered, his staff called me to come in to arrange the paperwork, etc. I arrived at 17h30 on a Friday afternoon. Due to a troublesome battery on my old phone, the transfer of data did not go all that smoothly and they ended up only finishing the upgrade process at 18h30 - again way past their closing time. Not once did they mention the fact that the store should have been closed. And they had the patience of saints when it came to explaining the ins and outs of the new phone and contract to a technically challenged person that I am. Thank you once again, Achmat and team #greatbusiness

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Replies (2)
Vodacom
Vodacom's reply26 Mar 2018, 14:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Mar 2018, 14:32
Official

Dear Customer

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,