DR
Deon R

1 reviews | Active since Jan 2022

24 Jan 2022, 14:58

Vodacom

Good day I had taken a contract with Vodacom in 2015 and i had paid as normal and renewed in 2017 which is the first upgrade. since 2017 up to 2022 i have never renewed. However this contract was supposed to end in 2019 and the service provider needed to call me to upgrade or cancel. i have never gotten that call for ether or. In 2019 i got a letter stating im in arears for R1500 which vodacom collections never debit my account on there on will, then i have paid that up. in 2021 it happen again for R900 which i paid and queried on multiple occasions and when you on the line you get this rude call center people make you hold for so long that you end up cutting the call. At the end of December 2021 i see i was in arears again now for R1290 i was so frustrated. i paid it and requested for the contract to be ended and i was told the contract cant be cancelled due to the areas they have extended the contract for another year. If i calculate the amounts i have paid in the years i could of bought 3 phones new.. Not once have i ever got a call due to upgrade or anything. anyone that can help in this regard, i was so frustrated i told the lady Vodacom can take me to court thats how sick i am with them now and i will not pay them another cent.

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2022, 16:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team