KG
K G
1 reviews | Active since Nov 2023
01 Dec 2023, 12:25
Vodacom
I had written a review a month ago regarding my bill and being blocked to call any of the Vodacom lines, Becsuee I called the call centre too much to query my bill being overcharged. My bill has been fixed , however I am still unable to contact Vodacom. Now I am traveling and cannot find out about travel bundles, as I am blocked!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Dec 2023, 14:14 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Dec 2023, 14:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KG
K G's updateReviewer Update
01 Dec 2023, 17:49Good day
I am blocked on the Vodacom system. I had to use another persons phone to get the information from Vodacom. As a customer of Vodacom for so many years, I should not be needing to use another persons number to contact Vodacom.
I am blocked on the Vodacom system. I had to use another persons phone to get the information from Vodacom. As a customer of Vodacom for so many years, I should not be needing to use another persons number to contact Vodacom.
KG
K G's update01 Dec 2023, 17:49
Reviewer Update
Good day
I am blocked on the Vodacom system. I had to use another persons phone to get the information from Vodacom. As a customer of Vodacom for so many years, I should not be needing to use another persons number to contact Vodacom.
I am blocked on the Vodacom system. I had to use another persons phone to get the information from Vodacom. As a customer of Vodacom for so many years, I should not be needing to use another persons number to contact Vodacom.
KG
K G's updateReviewer Update
01 Dec 2023, 17:50I wouldn’t need to call Vodacom so many times in the first place if Vodacom did not overcharge my account. The whole incorrect billing is what has gotten me blocked. So I don’t know why am I still blocked ??
KG
K G's update01 Dec 2023, 17:50
Reviewer Update
I wouldn’t need to call Vodacom so many times in the first place if Vodacom did not overcharge my account. The whole incorrect billing is what has gotten me blocked. So I don’t know why am I still blocked ??