KM
Katlego M

1 reviews | Active since Oct 2017

03 Apr 2023, 14:16

Vodacom ******

Vodacom is at it again, now that they solved the issue of one of their agents deceiving me and migrating my contract. They are now expecting me to pay a higher amount for the se contract that I same contract that I had initially. From R818 now they want me to pay R1070. I tried calling their customer care number and the agent who was assisting me claims that the records show that I have been paying R1070 all along. I sent them an email on the 28th, Ref 002F3aJ1W91CE64Q, attaching all my previous invoices as proof of the amount I had been paying before their agent messed things up with a migration, and till today they have not responded. I am so tired of vodacom and it seems like they are turning into ******

0
Replies (2)
Vodacom
Vodacom's reply03 Apr 2023, 16:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KM
Katlego M's update05 Apr 2023, 07:02
Reviewer Update
How long will it take your for your agent to contact me????