KM
Katlego M
1 reviews | Active since Oct 2017
03 Apr 2023, 14:16
Vodacom ******
Vodacom is at it again, now that they solved the issue of one of their agents deceiving me and migrating my contract. They are now expecting me to pay a higher amount for the se contract that I same contract that I had initially. From R818 now they want me to pay R1070. I tried calling their customer care number and the agent who was assisting me claims that the records show that I have been paying R1070 all along. I sent them an email on the 28th, Ref 002F3aJ1W91CE64Q, attaching all my previous invoices as proof of the amount I had been paying before their agent messed things up with a migration, and till today they have not responded. I am so tired of vodacom and it seems like they are turning into ******
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Replies (2)Vodacom's replyOfficial
03 Apr 2023, 16:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2023, 16:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Katlego M's updateReviewer Update
05 Apr 2023, 07:02How long will it take your for your agent to contact me????
KM
Katlego M's update05 Apr 2023, 07:02
Reviewer Update
How long will it take your for your agent to contact me????
