KM
Kenneth M

1 reviews | Active since Oct 2020

06 Aug 2022, 11:05

VODACOM ****************

I recently moved in to a new development area. On January 2022 was approached by a vodacom sales person who was working from those pop up gazebos. He pitched to me about their vodacom fire they rolling out around the area, sure he managed to convince me to sign up. However my nightmare starts when I agreed that I would take their promo which had an option for a month to month contract, of which what I believe me And my wife we were signing up for, now the problem is down the line six months later we wanted to opt out and cancel, we phoned them, then we find out all of a sudden our contract has been changed to 24month period and they telling us to pay some ridiculous amounts for us to opt out of the contract. When I ask them about the original contract I sign up for they told me it was never captured on their system. What the HELL Vodacom Some one needs to tell you who are. (YOU ARE ******* AND YOU DOING A DAY LIGHT ******* ON SOUTH AFRICAN CITIZENS WHO ARE ALREADY STUGGLING, TAKING THEIR HARD EARNED CASH)

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Replies (1)
Vodacom
Vodacom's reply07 Aug 2022, 11:53
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team