Vodacom. **************** and terribly dishonest service

I have been trying to cancel insurance on my mothers contract for almost 2 years, vodacom without fail has billed her account ever since. Coming to a total in excess of R5000. I have email correspondence with them proving that a representative claims to have cancelled it way back then. Recently the contract was changed/downgraded to not include a handset etc. My bill still includes an expensive R280 or so handset instalment, I should've received a new handset with the deal then but I have not and with the renewal they reset my upgrade date on the contract so wont be able to replace the handset for 2 more years. This is disgusting malpractice against an older less tech savvy person and nothing has been done about it!!!