VODACOM - **************** AND DISGUSTING SERVICE

I have been trying since December 2017, to cancel a cell phone contract. I have emailed the cancellations department twice, December 2017 and March 2018 and then when i call to check if the contract has been cancelled i am told i should do it online. If you go instore, you are told you should never do anything online. their rules are completely different and i can never get any help either way.

I am now on my fifth month of calls, every month asking whether the contract has been cancelled, then i am fed another reason. The last call i made in June i was told the contract was definitely cancelled only to find out on calling them again yesterday that now i still have the contract and it has been upgraded minus a new handset. I have been with Vodacom for 22 years and never ever in that time, have i ever renewed a contract , minus a new handset. Over and above this, i was also given a mobile wi fi "because im such a fantastic customer" with 5G at a special price over two years ago. When i phoned in in June the person helping me offered to increase the 5G to 10G at a special rate, i accepted this only now to find out that my 2yr device given to me in 2016, is now not working, and in going in i was told i cannot upgrade the device because i accepted the upgrade from 5G to 10G. Never once was i offered a replacement device when they increased the 5G to 10G. So now i am sitting with 10G on a mobile wifi that cannot be used because it is faulty and i am also sitting with a contract that i have tried to cancel for 5 months that is still running minus and upgrade which i have not agreed to. I want the cellphone contract cancelled as per my constant requests and i also want my new device, as per the new two year contract for the mobile wi fi. I must have spoken to over twenty people regardng this issue without any outcome but they are continuously deducting from my account for contracts i have not agreed to,. I am at my wits end and have no idea which direction to turn now as i am paying around R1500 per month when i should actually be paying around R700 (according to what i was told in December 2017).

I have had the phone put down in my ear by numerous people who i have been put through to and the problem just continues with absolutely nobody coming back to me with regards to my dispute but them happily deducting payments from my account. HOW MUCH LONGER MUST THIS GO ON FOR.