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Ernest D
1 reviews | Active since Mar 2014
03 Jan 2022, 19:50
Vodacom **************** after contract termination
My contract was due for renewal/upgrade/cancellation on the 30th December 2021, I opt for cancellation, called vodacom toward the end of November 2021, I was promised and assured that my last day to pay will be on the 15th December for November, to my surprise when I check vodacom app I realised that vodacom still billing me for Red Flexi 65 line rentals, Red Flexi 175 line rental and Calling line ID presentation CLIP. I told the lady agent I don't want to pay for anything and they can take the other line. Please I didn't sign for any contract. Cancel that contract.
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Replies (3)
Vodacom's replyOfficial
04 Jan 2022, 07:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2022, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ernest D's updateReviewer Update
07 Jan 2022, 12:46I haven't been contacte by vodacom
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Ernest D's update07 Jan 2022, 12:46
Reviewer Update
I haven't been contacte by vodacom
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Ernest D's updateReviewer Update
07 Jan 2022, 18:13It was canceled on the second attempt, apparently whoever I spoke to on the 19 of November didn't load it, now I have to Carty on pay for this month, look at my records and I want and explanation why it was not loaded initially on the 19 November 2021. I want that answer because I was not ready to pay any contract this year, I have finance difficulties. This is unacceptable, unprofessional, this is how you make commission by not canceling our contract on time, can I have recording for the 19 of November please, this is not fair. I want you to deal with the person who is responsible for this. I will wait for your reply.
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Ernest D's update07 Jan 2022, 18:13
Reviewer Update
It was canceled on the second attempt, apparently whoever I spoke to on the 19 of November didn't load it, now I have to Carty on pay for this month, look at my records and I want and explanation why it was not loaded initially on the 19 November 2021. I want that answer because I was not ready to pay any contract this year, I have finance difficulties. This is unacceptable, unprofessional, this is how you make commission by not canceling our contract on time, can I have recording for the 19 of November please, this is not fair. I want you to deal with the person who is responsible for this. I will wait for your reply.