Vodacom ****************

The worst customer service I have ever received and they are literally *****ing. I called Vodacom Retentions Department to cancel my contract as FNB was providing a much cheaper deal, but the agent advised that she can beat their price with a phone, 1000 minutes and 3 gigs data for R800. I was skeptical, but I confirmed the price with her 5 times, So I agreed to that deal. Little did I know, I was being billed R1300 per month.

I called Vodacom customer service 6 times and logged calls to get the voice recording, I have sent 3 emails to Vodacom customer service, and still no resolution. There is a recording that states what I was quoted and they don’t want me to have it because they will have to reduce their price that they are billing me.

I received this SMS, Your Service Request *** is now being processed by Sinazo Mabija who will be in contact with you shortly. Your service request should be attended to by 2021-04-23 17:00:00.

I have not been contacted, nor has this been resolved, but they case was closed on Vodacom side.

There is nothing that a Vodacom customer can do to resolve queries, everybody there just ignores your requested.