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Andrew P

1 reviews | Active since Jul 2019

08 Jul 2019, 13:20

Vodacom ****************

I cancelled my Vodacom WiFi account on the 30th of April 2019. The consultant stated that I will only be debited once more at the end of May. Another debit was taken off at the end of June. When I queried it the next consultant said that the cancellation was not fully followed on their side and that I was wrongfully debited and that I can phone in 7 days to be credited. Phoning today they said the cancellation was only made on the end of June which is not true. Quick to debit accounts but won't pay back the money wrongfully debited. Vodacom will never have any of my business again!!

0
Replies (3)
Vodacom
Vodacom's reply08 Jul 2019, 16:08
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Jul 2019, 14:22
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
As per our discussion, your query has been resolved.
 
Regards
Vodacom Consumer Website Team 

Best regards,

AP
Andrew P's update22 Jul 2019, 15:37
Reviewer Update
I was promised a 3 month refund within 7 days and it's been over 2 weeks with no money being paid back to me! Pathetic!