Vodacom ****************

Hi, Vodacom has lost my 8 year loyalty as they constantly taking data and airtime that was not even used and I'm not the only client complaining and what makes it worse when you call the call centre, they act as if smartphones just came out and your data disappeared because you have a smartphone and you probably have subscriptions and you didn't restrict your background data. So after over an hour call with 3 call centre people I finally got a query logged for my +/-1gig data and + 8000mb night owl R149 and some airtime +/-R12 that just disappeared as there was no way I could have used so much data my query was apparently investigated within 24hrs and all I received was R12 airtime, so now what about my data???

Dear Vodacom Customer. Your service ticket with reference number A8-Q9RS-YB152 has been closed. Thank you Vodacom.

I'm so irritated by this bad service and in justice to consumers especially where data is concerned.