NS
Ndivhuwo S

1 reviews | Active since May 2018

10 May 2018, 15:12

Vodacom ****************

I am very dissatisfied and disappointed with the service and assistance i received from vodacom. The agent that assisted me was Jared and now his nowhere to be found to resolve my issue. They advertise that i will be paying only R379 for a rooter and laptop deal but for the past two months i have been paying over R1000. I constantly call them and send emails but it seems thay have no idea whats going on hence they have not come to a resolution. Not only are they robbing us of our data they also rob us of our monies. And worst part is that they can't seem to explain any of the transactions that have taken place, just to how *********** their service and employees are

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Replies (1)
Vodacom
Vodacom's reply10 May 2018, 17:13
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,