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Vuyelwa K

1 reviews | Active since May 2016

11 May 2016, 04:41

Vodacom ****************!!!!!!!!!!!!!!!!!!!!!!!!!

<p><span style="color: #555555; font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: s****; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: #ffffff;">Can someone please explain to me why Vodacom is charging me 100 Megs of data per day for WatsApp?? I have been calling them since last month asking why all my app data is switched off with the exception of WatsApp yet I'm spending R50.00 a day on data??? They tell me I'm on the internet even though we all know I am not. Do they think they can hide behind the excuse that a 20 something year old female cannot navigate through the phone she has been using for over a year. Did they think I would not notice the sudden spike in tariffs without notification of any kind?? Do they realise how easy it is to port to another network?? <br /></span></p>

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Replies (1)
Vodacom
Vodacom's reply11 May 2016, 06:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team