KN
Katleho N

1 reviews | Active since Aug 2022

05 Feb 2026, 19:30

Vodacom daylight *******

Incorrect Billing on Closed Account – VODACOM

My contract with VODACOM was fully paid up and completed several years ago. I have no active services with this provider.

Despite this, I continued receiving monthly statements reflecting a balance of -R0.12 until around August 2025. From September 2025, the statements suddenly changed and now reflect a different balance, making it appear as though I owe money—without any explanation or notification.

It is unacceptable for a closed account to still generate statements, let alone have balances altered years later. I am concerned about the potential impact this may have on my credit record.

I have since received a call from an a gent named Nadeem whom promised to call me back but with no effort of keeping to his word.

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2026, 07:24
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team