EK
Eugene K

1 reviews | Active since Dec 2023

07 Dec 2023, 21:03

Vodacom daylight *******

Vodacom put an add for SIM only as a black Friday special which I took as an upgrade for my mobile phone.After the upgrade my SIM stopped working. I went in-store last Friday and they told me that the SIM was Home internet and only works on a home router. Fortunately I took a screenshot of the deal which has no indication of Home internet. The consultant called Vodacom online , where the consultant argued that the add said it is home internet and that I should look on the black Friday pamflet in-store and see the same deal. The in-store pamflet was clear that it is home internet, but my screenshot shows that the home internet was omitted. The in-store consultant read the pamflet and the screenshot to the online consultant to prove that I had evidence, as the consultant insisted that the add was clear that it was home internet. She then said it will be escalated and I would get a call on Monday. No call came. On Wednesday I called in and spoke to another consultant. The consultant then told me if I reverse the deal back to my original deal, it will take 30 days to be completed. I asked for a cancellation as I feel Vodacom has made an error or purposely omitted details and now are sending me from pillar to post and also inconveniences me for their error. The consultant then told me it can't be cancelled immediately and a supervisor will call me on Thursday. I was again not called. I called in again Thursday around 14:30 . Then spoke to 2 different consultants, and everytime I ask for a supervisor I get transferred and never get through. I would like to cancel my contract and go to another service provider because as a customer I am not getting assistance and value for my money. Very disappointed 😔

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Replies (2)
Vodacom
Vodacom's reply08 Dec 2023, 08:17
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Dec 2023, 14:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2023/12/12 at 14:14:15, the Order has been completed and the packages reversed back to the previous 30GB Data Top Up
Regards Vodacom Consumer Website Team

Best regards,