1 reviews | Active since Dec 2023
Vodacom daylight *******
Vodacom put an add for SIM only as a black Friday special which I took as an upgrade for my mobile phone.After the upgrade my SIM stopped working. I went in-store last Friday and they told me that the SIM was Home internet and only works on a home router. Fortunately I took a screenshot of the deal which has no indication of Home internet. The consultant called Vodacom online , where the consultant argued that the add said it is home internet and that I should look on the black Friday pamflet in-store and see the same deal. The in-store pamflet was clear that it is home internet, but my screenshot shows that the home internet was omitted. The in-store consultant read the pamflet and the screenshot to the online consultant to prove that I had evidence, as the consultant insisted that the add was clear that it was home internet. She then said it will be escalated and I would get a call on Monday. No call came. On Wednesday I called in and spoke to another consultant. The consultant then told me if I reverse the deal back to my original deal, it will take 30 days to be completed. I asked for a cancellation as I feel Vodacom has made an error or purposely omitted details and now are sending me from pillar to post and also inconveniences me for their error. The consultant then told me it can't be cancelled immediately and a supervisor will call me on Thursday. I was again not called. I called in again Thursday around 14:30 . Then spoke to 2 different consultants, and everytime I ask for a supervisor I get transferred and never get through. I would like to cancel my contract and go to another service provider because as a customer I am not getting assistance and value for my money. Very disappointed 😔
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Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Regards Vodacom Consumer Website Team
Best regards,
Regards Vodacom Consumer Website Team
Best regards,
