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Andrea A
1 reviews | Active since Oct 2020
28 Oct 2020, 10:36
Vodacom day light *******
I cancelled my contract with Vodacom but they keep on debiting my account, i paid my installment for July on 1st August however they want me to pay for July in September. I called them numerous times and they keep sending me around in circles. They threatened to block my new contract sim as i am in arrears. I requested a contact number for head office they dont have one, i went to the Blueroute mall store they cannot help me its a head office problem and thia has been going on since 25th July 2020. Please help me resolve this issue.
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Replies (7)
Vodacom's replyOfficial
28 Oct 2020, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2020, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andrea A's updateReviewer Update
29 Oct 2020, 09:31You guys have the worst support team and your advisors keep misleading me all the time
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Andrea A's update29 Oct 2020, 09:31
Reviewer Update
You guys have the worst support team and your advisors keep misleading me all the time
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Andrea A's updateReviewer Update
03 Nov 2020, 08:32That is one of the escalated references and i did not receive feedback, i called on the 29th October 2020 again asking the consultant will my account be debited on the first because it has been moved to prepaid cause of arrears and she said yes and it was not, you guys need to get your back office to contact me or i will be taking this matter to small claims because i had it with you trying to paint my credit record black. I was mislead by your consultants so why should i stand liable for your *********** staff? Im also going ro involve ICASA because this matter is clearly not going to be resolved from your side anytime soon and dont contact me telling me my bill is R5000 or R10000 because i am struggling with you since July 25th, 2020.
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Andrea A's update03 Nov 2020, 08:32
Reviewer Update
That is one of the escalated references and i did not receive feedback, i called on the 29th October 2020 again asking the consultant will my account be debited on the first because it has been moved to prepaid cause of arrears and she said yes and it was not, you guys need to get your back office to contact me or i will be taking this matter to small claims because i had it with you trying to paint my credit record black. I was mislead by your consultants so why should i stand liable for your *********** staff? Im also going ro involve ICASA because this matter is clearly not going to be resolved from your side anytime soon and dont contact me telling me my bill is R5000 or R10000 because i am struggling with you since July 25th, 2020.
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Andrea A's updateReviewer Update
03 Nov 2020, 08:34Every time its misleading information when i call your contact centre, please contact me via telephone you have my number.
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Andrea A's update03 Nov 2020, 08:34
Reviewer Update
Every time its misleading information when i call your contact centre, please contact me via telephone you have my number.
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Andrea A's updateReviewer Update
03 Nov 2020, 12:16You will not debit my account on the 1. 12.2020 until you have called me to resolve this issue im sick of your *********** advisors now
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Andrea A's update03 Nov 2020, 12:16
Reviewer Update
You will not debit my account on the 1. 12.2020 until you have called me to resolve this issue im sick of your *********** advisors now
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Andrea A's updateReviewer Update
05 Nov 2020, 09:20I called the subcriber collection department yesterday, and they told me i have to pay R884 because i did nit pay in December 2019 and i asked why you only telling me now and they said well they do not know why i wasnt informed earlier about this i then drew up all my statements from the last two years and all payments for every month is there please tell me what your problem is Vodacom, because you guys are getting on my nerves now. FOR REAL!
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Andrea A's update05 Nov 2020, 09:20
Reviewer Update
I called the subcriber collection department yesterday, and they told me i have to pay R884 because i did nit pay in December 2019 and i asked why you only telling me now and they said well they do not know why i wasnt informed earlier about this i then drew up all my statements from the last two years and all payments for every month is there please tell me what your problem is Vodacom, because you guys are getting on my nerves now. FOR REAL!
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Andrea A's updateReviewer Update
07 Nov 2020, 09:27You can block my subscription on my contract but just remember i wont pay for the months that its blocked, i and i didnt not use my entire allocation and you blocked it so i will be deducting my remaining allocation from the R360 i owe you for November.
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Andrea A's update07 Nov 2020, 09:27
Reviewer Update
You can block my subscription on my contract but just remember i wont pay for the months that its blocked, i and i didnt not use my entire allocation and you blocked it so i will be deducting my remaining allocation from the R360 i owe you for November.