Vodacom day light *******
<p>Hi,</p> <p> </p> <p>I would like to bring this to your attention that Vodacom are taking money out my account every month for a Data contract i cancelled within the stipulated period 7 days for the past 6 months about between R120 and R240, after i got sold 2 data contracts over the phone and only asked for one, I sent the one back straight away without even opening it, the second one i was having issues with vodacom activating it so i cancelled that as well, i did not use any data at all and returned all the eqipment and sim cards back to them and i even confirmed that they had recieved them, I have now phoned vodacom between 6 and 9 times been shoved from pillar to post and today was the last straw since a consult hung up on me while i was talking how rude to treat your long term customers like that.</p> <p>Last month i phoned ********** and ********** and got hold of a supervisor that promissed to sort this out and here am a month later still been charged for what i dont have. I have a normal contrat with you guys that i have had over 5 years and am paying since last year R480 a month roughly but doesnt go past R550 and i am been R800 - R900 a month and vodacom even have the cheak to add this non existant data contract that i cancelled to my account which is why it is so much.</p> <p> </p> <p>I have been promissed to have mycredited and yet i am still being charged for something i cancelled.</p> <p> </p> <p>Vincent</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Vodacom
No one has phoned to offer assisntance and get this issue resolved as yet, Please can we get this resolved as soon as possible, i have a baby and vodacom are taking money from me unnessaraly, I dont know how many times i have to phone to get this resolved.
Vi ncent
Hi Vodacom
No one has phoned to offer assisntance and get this issue resolved as yet, Please can we get this resolved as soon as possible, i have a baby and vodacom are taking money from me unnessaraly, I dont know how many times i have to phone to get this resolved.
Vi ncent
Dear Vincent,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Feedback has been provided via email.
Regards,
UW
Dear Vincent,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Feedback has been provided via email.
Regards,
UW
