Vodacom Data Woes
<p>I am unhappy with your service, more so in the past 8weeks Vodacom I have been purchasing data excessively and rapidly going through it with no explanation as to why this is happening.</p> <p>I have on a number of occasions expressed my dissatisfaction through your customer care line channels and the response has been incredibly ridiculous with call-center agents who lack responsive assistance.</p> <p>The last 4 weeks have been the worst weeks as I have gone through nearly R1000.00 worth of data and when I want answers all I am told is that I should restrict backround data which I have been doing which indicates to me that the response given to me was utter bull****.</p> <p>I need your business to address this issue with me, above and beyond that I need my data reimbursed where it should be. I am a freelancer, this means my income is focused and I cannot afford to have uncontrollable cellphone data expenditure as every cent counts.</p> <p>Kindly advise as to what the corrective process to resolving my dispute would be as soon as possible.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
