1 reviews | Active since Feb 2017

24 Feb 2017, 12:55

Vodacom Data Woes

<p>I am unhappy with your service, more so in the past 8weeks Vodacom I have been purchasing data excessively and rapidly going through it with no explanation as to why this is happening.</p> <p>I have on a number of occasions expressed my dissatisfaction through your customer care line channels and the response has been incredibly ridiculous with call-center agents who lack responsive assistance.</p> <p>The last 4 weeks have been the worst weeks as I have gone through nearly R1000.00 worth of data and when I want answers all I am told is that I should restrict backround data which I have been doing which indicates to me that the response given to me was utter bull****.</p> <p>I need your business to address this issue with me, above and beyond that I need my data reimbursed where it should be. I am a freelancer, this means my income is focused and I cannot afford to have uncontrollable cellphone data expenditure as every cent counts.</p> <p>Kindly advise as to what the corrective process to resolving my dispute would be as soon as possible.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2017, 13:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,