Vodacom data whoes

I have a prepaid sim with Vodacom. During October I purchased various data bundles. There was a Anytine bundle with Night owl data,a Youtube bundle and social video bundle. Whenever I watched videos on platforms other than YouTube, It would take data from my YouTube bundle and not from the social video bundle as it should . Even when just browsing Whatsapp, it will take my YouTube data and I did not use the YouTube app at all,I have screenshots as proof. Also,I loaded a Daily bundle for R169 recently where one gets 500mb daily and 15gb Night Owl. The Night Owl data sits under Anytime data on the Vodacom App but cant be used during the day,it should be under a Night Owl tab!!!! Can Vodacom please get their act together with their respective data bundles,refund my YouTube data and ensure that data is taken for which it is specified for? It will be greatly appreciated. I logged a call November 15th,the agent didnt log it and I received no SMS with reference number I had to phone again and log it again. Why????

Its been 10days since I phoned and logged a query for the Vodacom app on my wife's phone,it has still not been rectified,she can still not log in.

Vodacom, what is going on??? No agent that one can speak to when you dial 135,one has to request it through Tobi to speak to an agent.