Vodacom Data Usage Out of Hand EXPERIENCE

<p>I have been struggling since May 16 when I went on to the Red Advantage package.</p> <p>I have had accounts with up to R15 000 per month. The one month I was charge twice for the same cell number. &nbsp;The pass credits put it seems the add it to the next months bill again. I was promised to change the package put everytime we tried to there is again another amount outstanding. I finaly thought the problem has been resolved and was told they will put it on another package this month. I had to pay R5 200 (this Phones data get switched of and used at Wi-Fi free places). They promised me that they will pass a credit for the R58000 and will not discontinue my line. I got a ref number Ref1-443360CYW spoke to a Lydia there at Solutions and told it was on the system ready to be passed. &nbsp;The next day the discontinue my services the 2 phones and 2 laptops. &nbsp;Now they tell me they have decided not to pass the credit and this was after I ask her you promise me this is now in order. &nbsp;I have insisted on a recorded message to be read and they tell me I cant mak a payment arrangement I must pay the full amount. &nbsp;I do not want to even make a payment arrangement cause then they will hold me responsible for this account. &nbsp;I spend today already 3 hours on the line to them. Yesterday also 3hrs. &nbsp;You basicly has to phone all the time to check if they going to live up to their promisses and they dont. &nbsp;Im so fedup with Vodacom it has been a nightmare experience.</p> <p>&nbsp;</p> <p>Please I need help!!</p> <p>Anni Payne</p> <p>Private</p>