JF
Johann F
1 reviews | Active since Feb 2020
24 Mar 2020, 06:14
Vodacom data usage insanely high!
Over the last two months my data bill has been in the thousands. I go to bed and wake up with messages of data in the excess of a 1000 rand plus has been used during the night. I called Vodacom and they say everything is fine. This morning I woke up early. At 5:46 I get an sms that there are less than 799mb left, at 5:50 I get another that there is 319mb left and at 5:51 I have run out of data. Even if I downloaded movies I don’t believe that the data will be used so quickly. Further more they make it impossible to complain in writing so you can send the proof through.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Mar 2020, 07:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Mar 2020, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Apr 2020, 10:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the following feedback was provided "Good day. A credit with reference to *** has been processed on your account. A credit will reflect on your Vodacom statement in 3 working days. Have a lovely day." Regards Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2020, 10:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the following feedback was provided "Good day. A credit with reference to *** has been processed on your account. A credit will reflect on your Vodacom statement in 3 working days. Have a lovely day." Regards Consumer Website Team
Best regards,
JF
Johann F's updateReviewer Update
06 May 2020, 09:56Good day
This has happened two months in a row and it seems my bill has been inflated from 4000 to over 5000.
I am really not happy with what’s has happens and have been keeping my data off to the last month.
This has happened two months in a row and it seems my bill has been inflated from 4000 to over 5000.
I am really not happy with what’s has happens and have been keeping my data off to the last month.
JF
Johann F's update06 May 2020, 09:56
Reviewer Update
Good day
This has happened two months in a row and it seems my bill has been inflated from 4000 to over 5000.
I am really not happy with what’s has happens and have been keeping my data off to the last month.
This has happened two months in a row and it seems my bill has been inflated from 4000 to over 5000.
I am really not happy with what’s has happens and have been keeping my data off to the last month.