1 reviews | Active since Jan 2015
Vodacom data Usage Complaint
I am a Vodacom business client on a Red Advantage Package with a Data sharing sim in a iPad. Twice this year data has misteriously vanished from my iPad in a very short space of time. Vodacom data-usage sms came through on Monday 12 Febuary at 09h31 with Your data bundle on 071** has run out and with-in seconds the messages escalating to "You've used out-of-bundle data to the value of R901.00". I need time to switch off mobile data on both devices and purchase a out of data bundle but this is impossible with Vodacom. They are also very unreasonable and would not even consider changing the used data back into a out of bundle. Very unhappy with Vodacom, after 26 years it's time to move.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Stuart.
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
As per our recent interaction,
Kindly be advised our Business admin department is assisting to resolve your query.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad
Best regards,
Dear Stuart.
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
As per our recent interaction,
Kindly be advised our Business admin department is assisting to resolve your query.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad
Best regards,