VODACOM DATA USAGE BY CHILD

<p>Hi guys</p> <p>Thanks for the help that you have afforded me on a public holiday on the 9 August 2017. A day that I will probably remember forever. As my child used R1500 data without my knowledge while I was sleeping.</p> <p>Thanks for Reuben Cornelius that tried unsuccessfully to make contact with me although we could reach each other via email. My concern was escalated for investigation and I hope it is reduced to an affordable amount as I will be broke if I have to pay that bill.</p> <p>I need the department that can assist me.<br />While I was sleeping my 7 year old child took my phone. Think she watched youtube kids videos while I was sleeping.<br />Played my phone until it was flat. <br />I switched my phone on to see Vodacom send me 6 sms's.<br />My data usage was more than R1500 so far for the month.<br />I will definitely not be able to afford it. <br />I am sending this email to get to the right department to assist me.<br />I have unlimited wifi in my house that I pay R600 for. I also have a wifi ****le from Vodacom that have a lot of data.<br />I rarely use my cellphone data on my phone when home.<br />Last night before I slept I had more than 250mb data left.<br />My poor child that I am very angry does not understand the consequences of her action.<br />I am asking to convert the data usage to in bundle rates.<br />Please check the websites that was visited during this time that my child was using my phone.<br />I am not saying Vodacom should reduce my total bill but just to give me a significant reduction that I will be able to afford.<br />I am also going to place this email on hellopeter as a compliment to ensure it reaches the correct department.</p> <p>The only thing my child has been saying today how sorry she is and that she got confused between the mobile data usage and the wifi usage. She was watching youtube kids on youtube. Dont know why she dit not watch it on her laptop.<br />Hope you will be able to assist me<br />Regards</p>