DM
Deon M
1 reviews | Active since Oct 2020
22 Oct 2020, 07:14
VODACOM DATA USAGE
I took out a contract for my my mobile router to use at work only with Vodacom. The package was for 20G daytime and 20G nighttime data. Way above what I required. For nearly a year, my average usage was about 12G per month. However, during the last 2 or so months I have noticed a substantial increase in my usage although nothing has changed to warrant the increase. 6 call to them disputing the data usage and still have not even received a response from them. Having has contracts with them for over 20 years, I find this to be very poor service. Think twice before you use their service !!!!!
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Replies (3)0
Replies (3)Vodacom's replyOfficial
22 Oct 2020, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DM
Deon M's updateReviewer Update
22 Oct 2020, 07:19We will see. I certainly hope so !!!!!!
DM
Deon M's update22 Oct 2020, 07:19
Reviewer Update
We will see. I certainly hope so !!!!!!
DM
Deon M's updateReviewer Update
22 Oct 2020, 11:28The data usage is WRONG !!!!!! Nobody wants to listen to what I have to say and nobody cav answer where 5G has gone in one day !!!!
So, you have not resolved my complaint !
So, you have not resolved my complaint !
DM
Deon M's update22 Oct 2020, 11:28
Reviewer Update
The data usage is WRONG !!!!!! Nobody wants to listen to what I have to say and nobody cav answer where 5G has gone in one day !!!!
So, you have not resolved my complaint !
So, you have not resolved my complaint !
