DM
Deon M

1 reviews | Active since Oct 2020

22 Oct 2020, 07:14

VODACOM DATA USAGE

I took out a contract for my my mobile router to use at work only with Vodacom. The package was for 20G daytime and 20G nighttime data. Way above what I required. For nearly a year, my average usage was about 12G per month. However, during the last 2 or so months I have noticed a substantial increase in my usage although nothing has changed to warrant the increase. 6 call to them disputing the data usage and still have not even received a response from them. Having has contracts with them for over 20 years, I find this to be very poor service. Think twice before you use their service !!!!!

0
Replies (3)
Vodacom
Vodacom's reply22 Oct 2020, 07:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DM
Deon M's update22 Oct 2020, 07:19
Reviewer Update
We will see. I certainly hope so !!!!!!
DM
Deon M's update22 Oct 2020, 11:28
Reviewer Update
The data usage is WRONG !!!!!! Nobody wants to listen to what I have to say and nobody cav answer where 5G has gone in one day !!!!
So, you have not resolved my complaint !