RN
Renn N

1 reviews | Active since May 2019

14 May 2019, 13:28

Vodacom data usage

Good day I have a Vodacom LTE contract (24 months which started in Feb 2019) with 100GB (50 anytime and 50GB night) and it lasts me between 10 and 14 days a month? Is this correct? I’ve tried to contact Vodacom several times and get nowhere. I’m so upset. I used to have a Telekom ADSL with 20GB a month and it always lasted the whole month. I am watching the exact amount of time and programs I used to watch via Telekom but now with Vodacom the 50GB anytime data is gone in 10 days. I also pay a lot more for the WiFi with Vodacom as opposed to what I paid at Telkom. Vodacom seems to gobble all the data up so quickly it’s frightening ?? I just wish I could cancel the contract with Vodacom and go back to Telkom. I’m so very very disappointed and angry with Vodacom and their customer service is useless. Very very upset as I trusted I would have enough data for a month. Disgraceful

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Replies (2)
Vodacom
Vodacom's reply14 May 2019, 13:52
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 May 2019, 14:45
Official
Dear Renn, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards 
Ashwin Abdurahman Consumer Website Team(SA) 

Best regards,