LB
Lungile B
1 reviews | Active since Feb 2015
01 Mar 2017, 10:28
Vodacom data trouble again.
<p>Good day Hello Peter</p> <p>Vodacom decided to cut my data yet again telling me that it was "insensitive" so it came to an end. I don't understand how I can sign a 24month contract that is expiring in 2018 and then have my data suddenly cut off and given a reason that was never discussed with me before. No notice or communication was given to me, nothing was discussed with me upon the upgrading of my contract. </p> <p>Please assist me Hello Peter, I am very tired of Vodacom now... If they will not give me my data then they my cancel my whole contract all together and I will port to another network. </p>
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Replies (5)
Vodacom's replyOfficial
01 Mar 2017, 10:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2017, 10:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LB
Lungile B's updateReviewer Update
09 Mar 2017, 10:38Lies!!!
My goodness!!! Today I just found out that Vodacom didn't cancel the contract I requested cancellation on 10 January 2017...
I mean really??? They tell me they don't know why it's not cancelled yet, I don't know how they expect me know as they are in charge of my account and yet again I still have to pay for their useless service.
Please HelloPeter help me get this useless company to do their job properly and train their staff professionally or better still, they should all go back to school...
I think it's time we moved to other networks.
LB
Lungile B's update09 Mar 2017, 10:38
Reviewer Update
Lies!!!
My goodness!!! Today I just found out that Vodacom didn't cancel the contract I requested cancellation on 10 January 2017...
I mean really??? They tell me they don't know why it's not cancelled yet, I don't know how they expect me know as they are in charge of my account and yet again I still have to pay for their useless service.
Please HelloPeter help me get this useless company to do their job properly and train their staff professionally or better still, they should all go back to school...
I think it's time we moved to other networks.
Vodacom's replyOfficial
31 Mar 2017, 13:29Good Day
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion and my email communication, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Best regards,
Vodacom's reply31 Mar 2017, 13:29
Official
Good Day
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion and my email communication, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Best regards,
LB
Lungile B's updateReviewer Update
01 Apr 2017, 09:34Feedback after a month? I mean like really??? You should have just left it because clearly you had better things to do than to attend to me.
LB
Lungile B's update01 Apr 2017, 09:34
Reviewer Update
Feedback after a month? I mean like really??? You should have just left it because clearly you had better things to do than to attend to me.
LB
Lungile B's updateReviewer Update
01 Jun 2017, 17:52I ordered a 4Gig router and Vodacom decided to deliver a 3Gig router for the same amount which I found out only when I called in for activation (2nd contract). The so called consultant didn't even bother to apologize for their incompetence all she said was "must I order for collection?"...
Right, now I'm still waiting for them to come collect their "thing" but they haven't came yet but then they still decide to debit my account. I mean really??? I now have to suffer and pay for their incompetence and carelessness yet AGAIN. Please help me to get this people to come and collect their ******* and bring my money back.
LB
Lungile B's update01 Jun 2017, 17:52
Reviewer Update
I ordered a 4Gig router and Vodacom decided to deliver a 3Gig router for the same amount which I found out only when I called in for activation (2nd contract). The so called consultant didn't even bother to apologize for their incompetence all she said was "must I order for collection?"...
Right, now I'm still waiting for them to come collect their "thing" but they haven't came yet but then they still decide to debit my account. I mean really??? I now have to suffer and pay for their incompetence and carelessness yet AGAIN. Please help me to get this people to come and collect their ******* and bring my money back.